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Moving Your Church to the Cloud

Mark Thompson January 13, 2017

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What is the Cloud, and Why Make the Change?

Cloud computing is when you store your records on computers that aren’t kept at your church. But you access and update them from any phone or computer that has Internet. “The Cloud” just sounds much cooler than “the Internet”, so the term’s caught on.

The software and storage used to manage your records are owned by one or more companies. You pay a subscription fee (usually monthly) for the cost of their computers, IT departments, and software programmers.

Corporations were the first to see the financial savings from cloud services. But, as a church, you can benefit far more since cloud computing now gives you access to sophisticated technology that was out of reach to small users just a few years ago.

Consider these 5 practical advantages too.

  1. You no longer have to buy new and more powerful computers every couple of years since most of the computer processing is handled by the cloud company. Your computer or cell phone becomes little more than a viewing device through which you update your data.
  2. You don’t have to worry about losing all your records. The best of these companies keep backups of your data in more than one location, so it’s highly unlikely that any single disaster will take it out.
  3. You can quit losing sleep over the constantly-changing world of tech security: viruses, hacking, and the like. A good cloud-based church management company employs teams of experts and maintains the latest data protection. In fact, most experts now agree that the cloud offers a significant increase in security over on-site computing.
  4. You no longer have to install software updates either. Since it’s delivered over the Internet, cloud companies create and update your church management software for you.
  5. Best of all, you can work with your records from practically anywhere: church, home, a ball game—all you need is the Internet.

So, are you ready to sign up?

Well, here’s where you need to do a little homework. Since you’re trusting a business with your congregants’ records, make sure the software and the company who makes it meet some basic requirements. Don’t get slack here: a church has every right to expect the best.

Examine the Software and its Features

The software is what you see on the screen when you log in from your phone or computer.

Does it allow your staff and congregants to log on, stay in touch with their groups, read announcements, register for events, and update their profile information? Small churches and those new to this technology might be unsettled letting members use these features. If this is you, also ask “Is there the option to turn off this kind of interaction?” But for most churches, the advantages of “crowdsourcing” the administrative workload is a godsend, allowing them to spend less time and money on record keeping while engaging more worshipers.

Does it track attendance and contributions? You should also be able to easily create any member’s contribution statement at tax time. A “nice to have” option is the ability to track pledge campaigns.

Does it let you take contributions online? In other words, can members and guests make offerings to your church over the Internet? You might not think your church needs this right now, but each year, more and more of us are choosing online giving over any other contribution method. Church people of all ages now prefer to give this way. Another “nice to have” is text giving.

Does it present your statistics in an easy-to-understand format? Can it easily search your records and present figures quickly as graphs and charts? Can you use the results to send mass emails or export the stats as spreadsheets?

Does it provide a check-in system that prints security badges for safely managing children’s events?

Is it easy to learn? If you remember how long it took to learn the old desktop church management systems, you’ll know how important it is that your staff can hit the ground running with your cloud choice. “Usability” has become much more important in software design over the last 5 years. Customers rarely have to tolerate crowded, complicated windows with new technology. If your staff can’t quickly see the improvement, give it a miss.

How mobile is it? Mobility is a prime reason for going to the cloud. There are two possibilities here. 1) Most or all of the software’s features and your data can be accessed on a phone or tablet. This is called “responsive design”. The full program just resizes for your device. 2) Mobile apps must be downloaded to let you access most of your data and some of the software. It’s faster, but you give up a number of features when mobile.

Is there a matching accounting solution? You might not be in the market for this right now, but why not make sure you can get something that connects with your record keeping system if the time comes?

Is support included? When pricing cloud solutions, factor this in. If support costs extra, make sure you find out how much it adds to your bottom line.

Examine the Company and its Hardware

First, do they have a long church management track record? A lot of businesses sprang up in the past 5 years promising to cobble together “cloud” solutions for churches. They combine a patchwork of existing programs from other companies, that may or may not work well together, then charge you a regular fee to maintain this system. Since there are one-stop solutions designed exclusively for churches, you should avoid these ad hoc consultants.

Secondly, do they make security a priority? Feel free to ask the following:

  • Where is our data stored and who can see it? If stored on your servers, how easy is it to access to your company’s buildings and equipment?
  • Do you (or the companies you contract with) have dedicated IT staffers that maintain firewalls, the latest virus protection, and operating system updates?
  • Do you perform nightly backups, store copies of data off-site (either physically or in the cloud), and have an uninterrupted power supply (like a generator system)?

Understand, of course, that the company you choose might not store your data on site. It’s quite possible that they, also, use cloud solutions—not necessarily a bad thing. But if anything goes wrong, there should be somebody at the business who has certified expertise in the IT field. Preferably, a team of somebodies.

Finally, Don’t Stress too Much

It’s now okay to trust your records to the cloud. Really, it is. In fact, you’re missing an opportunity if you don’t. There are companies doing this who have good reputations. Just do a little research. Your ministry deserves it.

  • John Webster

    Great article Mark! Here at ACS Technologies, we take protecting our customer’s information very seriously. We have a multi-spectrum information security program in place, with 5 staff members devoted to operations to detect and thwart cyber intrusions. ACST contracts with a leading cyber security firm to conduct regular vulnerability assessments. All ACS staff receive cyber security refresher training annually, with specialized exercises to test staff alertness conducted throughout the year. ACST employs a layered technology solution with physical, technical and administrative controls to reduce the risk of data breach, including antivirus and secure communication links between our customers and their data. ACST achieved compliance with the PCI Data Security Standard in November of 2016. Please contact us if you have any questions regarding information security.
    John Webster
    Technical Security Manager
    ACS Technologies
    john.webster@acstechnologies.com

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