We consider it a successful day when our team can do something to impact your ministry.
We offer two support programs to help you run your ministry and keep up with the rapid pace of technology. Our programs offer an unmatched variety of options to ensure your software solutions are perpetually current and professionally supported. You also qualify to receive special services and exclusive discounts. When you enroll in one of our support programs, your staff receives the assistance and resources it needs to accomplish tasks more effectively.
Preferred Client Program
The Preferred Client Program offers a wide variety of services and discounts to ensure your software solutions are perpetually current and supported. Not only do enrolled clients receive unlimited, toll-free support, they will receive software upgrades, special services, discounts, plus many more helpful resources. All new clients are enrolled FREE for 90 days, no obligation.
- Free Software Upgrades
- Unlimited Toll-free Support
- 24/7 Access to Online Help Center
- Special Services
- Exclusive Discounts
You’ll always have our latest software.
We offer support that's second to none. We keep our staff within reach of yours to listen and understand your needs, and we have equally advanced our support infrastructure in conjunction with our technological developments. Today, we provide the most comprehensive assortment of solutions in our industry and have developed a reputation of leadership in both service and technology.
- Regularly receive software upgrades as new versions become available at no additional cost
- Our development staff stays current with important regulatory changes affecting your organization like FASB, Postal requirements, and various IRS updates
- No additional costs for standard postage of software upgrade CDs
- Payroll tax table updates are freely available for download via our Client Portal website
- Web-based products (e.g. PDS Connects) upgraded automatically on a regular basis; No software to install
- Upgrades automatically included for OnDemand clients
We’re your lifeline when you need help.
Your enrollment in the Preferred Client Program means you will be gaining access to team of people dedicated to helping your ministry. We have multiple development groups, testing teams, and product managers working from your feedback to bring new software to you on a regular basis. We have a well-trained support representatives available to take your calls and help answer questions. Plus, our knowledgeable fund accounting, hardware, networking, data, and mailing expertise is only a toll-free phone call away. For perspective, our support department alone is larger than the entire staff of the next closest competitor. We are staffed to help.
- Unlimited toll-free telephone support open from 9 am until 8 pm Mon-Thurs, and from 9 am until 6 pm on Fridays, Eastern Time*
- Quick issue resolution by experienced, courteous support representatives and individualized case history tracking
- 24/7 access to online help center for tips, tricks, and self-service support
- Live online chat with support representatives during standard operating hours
- Support via email during standard operating hours
- Remote assistance service, using a Web-based desktop streaming application to communicate between your computer and PDS representatives
- Web-based self-service support ticket entry
*Unlimited means we do not limit the amount of time or the number of contacts made to support each month.
- Get a free Web site strategy assessment
- Manage your account online and review support history with the Web-based client profile management tool
- Stay up-to-date with our monthly email newsletter containing helpful information for your ministry
- View online tracking of shipments
- Receive at least 10% off any additional PDS software purchases guaranteed
- Free access to self-paced training courses online
- Registration discount for our annual Ideas to Impact Conference
- Be the first to receive additional special offers and promotions
- Update your website's look with special pricing on custom Extend website designs
We’re here to help you. Let’s get started.
Your organization will benefit greatly from the additional products, support, and services available through the Preferred Client Program. This multifaceted program is truly the preferred choice. Our clients remain in the Preferred Client Program to keep their software current and to receive several exclusive benefits, and we are confident you will be pleased with the program, too.
Contact ACS Technologies or your Sales Consultant today for questions regarding your enrollment status or interest in the program.