The Preferred Client Program offers much more than traditional support programs. Not only do enrolled clients receive unlimited, toll-free support, they receive software upgrades, special services, discounts, plus many more helpful resources. With predictable monthly billing, our program includes:
Software Upgrades
- Regularly receive software upgrades as new versions become available
- Our development staff stays current with important regulatory changes affecting your organization like FASB, Postal requirements, and various IRS updates
- No additional costs for software upgrade materials such as CDs, packing materials, and standard postage
- Payroll tax table updates are available for download via our Client Portal Web site
- Downloadable revisions
- Web-based products are upgraded automatically on regular basis so there is no software to install
Software Support
- Quick issue resolution by experienced, courteous professionals using individualized case history tracking
- Unlimited, toll-free telephone support from 9 a.m. until 8 p.m. Monday - Thursday and from 9 a.m. until 6 p.m. on Fridays Eastern Time.(Unlimited means there is no limit on the amount of time or the number of contacts made to support each month.)
- 24/7 access to the online knowledge base, tips & tricks,and self-service support on the Client Portal
- Live online support chat with support representatives during standard operating hours
- Support via email is also available during standard operating hours
- Remote assistance service using a Web-based desktop streaming application to communicate between your computer and our support representatives
- Web-based self-service support ticket entry
Special Services
- Free Web site strategy assessment
- Free access to 2 prerecorded online training tutorial classes per month
- Web-based client profile management
- Exclusive offers and special announcements only for Preferred clients
- Online tracking of shipments
Exclusive Discounts
- Free online self-paced training courses
- Guaranteed at least 10% off any additional ACS Technologies software purchases
- Special pricing for custom Extend Web site designs
- Discounts on annual Convention registration
- Additional special offers and promotions
Enroll Today
More than 10,000 clients have chosen to enroll in one of our client programs. Please contact a Sales consultant to discuss which program would be best for your organization.
