Preferred Client Program

The Preferred Client Program offers much more than traditional support programs. Not only do enrolled clients receive unlimited, toll-free support, they will receive software upgrades, special services, discounts, plus many more helpful resources. With predictable monthly billing our program includes:

Software Upgrades
  • Regularly receive software upgrades as new versions become available
  • Our development staff stays current with important regulatory changes affecting your organization like FASB, Postal requirements, and various IRS updates
  • No additional costs for software upgrade materials such as CDs, packing materials, and standard postage.
  • Payroll tax table updates are available for download via our Client Portal Web site
  • Downloadable revisions from ACS Client Portal
  • Web-based products upgraded automatically on regular basis; No software to install

 

Software Support
  • Quick issue resolution by experienced, courteous professionals using individualized case history tracking
  • Unlimited toll-free telephone support: open from 9 a.m. until 8 p.m. Monday - Thursday, and from 9 a.m. until 6 p.m. on Fridays Eastern Time.(Unlimited means there is no limit on the amount of time or the number of contacts made to support each month.)
  • 24/7 access to online knowledge base, tips & tricks,and self-service support on the Client Portal
  • Live online support chat with support representatives during standard operating hours
  • Support via email is available during standard operating hours
  • Remote assistance service, using a Web-based desktop streaming application to communicate between your computer and ACS representatives
  • Web-based self-service support ticket entry

 

Special Services
  • Free Web site strategy assessment
  • Free access to 2 prerecorded online training tutorial classes per month
  • Monthly email newsletter containing helpful information for your ministry
  • Web-based client profile management
  • Exclusive offers and special announcements only for Preferred clients
  • Online tracking of shipments

 

Exclusive Discounts
  • Guaranteed at least 10% off any additional ACS software purchases
  • Special pricing for custom Extend Web site designs
  • Discounts on annual Convention registration
  • Preferred Client Reward Dollars to use towards purchases
  • Additional special offers and promotions
Enroll Today
More than 10,000 clients have chosen to enroll in one of our client programs. Please contact a Sales consultant to discuss which program would be best for your organization.


Preferred Client Brochure
Download a Copy (380 KB)