The Premium Program builds upon the benefits of the Preferred Client Program but is primarily designed for medium and large organizations that require private, direct access to support on a round-the-clock basis - 24 hours a day, 7 days a week. It includes all the benefits of the Preferred Program plus the following:
Priority Response
- One-hour or less response time guaranteed between 8:00 a.m. and 5:00 p.m. (EST) Monday through Friday or a $25 credit will be issued. After standard business hours, your call is rolled over to a Premium Advisor’s cell phone.
- Priority email support between 8:00 a.m. and 5:00 p.m. (EST) Monday through Friday.
- Front of the line queuing with Data Services should it become necessary to send files to our team.
- A VIP invitation for you to bring your staff by the ACS Technologies home office for face-to-face discussions about issues, ideas, needs, or simply to meet our staff.
Knowledgeable Advisors
- Advisor appointments available by phone to assist with year-end processing, attendance promotion, version upgrades, and year-end updates.
- Scheduled teleconferences between our staff and yours to discuss concerning issues, to make suggestions, or to help your staff understand recent enhancements in ACS products.
- Exclusive consultation services available to help make hardware recommendations for computers, operating systems, peripherals, network equipment, and system upgrades.
Special Annual Discounts
- Free registration for one staff member to any ACS Convention
- Unlimited access to free online training classes for you and your entire staff
- $250 savings off your next classroom training session
- Network Support fee waived
- Special pricing on custom web designs from ACS Technologies
- 20% off or more on any future ACS software purchases
- One free day of Professional Services when you hire for two or more days
Premium Client Program Brochure
Premium Client Program Contract
