The Preferred Client Program offers much more than traditional support programs. Not only do enrolled clients receive unlimited, toll-free support, they will receive software upgrades, special services, discounts, plus many more helpful resources. With predictable monthly billing our program includes:
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Software Upgrades |
- Regularly receive software upgrades as new versions become available
- Our development staff stays current with important regulatory changes affecting your organization like FASB, Postal requirements, and various IRS updates
- No additional costs for software upgrade materials such as CDs, packing materials, and standard postage.
- Payroll tax table updates are available for download via our Client Portal Web site
- Downloadable revisions from ACS Client Portal
- Web-based products upgraded automatically on regular basis; No software to install
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Software Support |
- Quick issue resolution by experienced, courteous professionals using individualized case history tracking
- Unlimited toll-free telephone support: open from 9 a.m. until 8 p.m. Monday - Thursday, and from 9 a.m. until 6 p.m. on Fridays Eastern Time.(Unlimited means there is no limit on the amount of time or the number of contacts made to support each month.)
- 24/7 access to online knowledge base, tips & tricks,and self-service support on the Client Portal
- Live online support chat with support representatives during standard operating hours
- Support via email is available during standard operating hours
- Remote assistance service, using a Web-based desktop streaming application to communicate between your computer and ACS representatives
- Web-based self-service support ticket entry
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Special Services |
- Free Web site strategy assessment
- Free access to 2 prerecorded online training tutorial classes per month
- Monthly email newsletter containing helpful information for your ministry
- Web-based client profile management
- Exclusive offers and special announcements only for Preferred clients
- Online tracking of shipments
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Exclusive Discounts |
- Guaranteed at least 10% off any additional ACS software purchases
- Special pricing for custom Extend Web site designs
- Discounts on annual Convention registration
- Preferred Client Reward Dollars to use towards purchases
- Additional special offers and promotions
