Today’s blog is a journal recorded by Myra Bazen who works in the customer support department. If you have ever called ACS for help with the financial applications, you may have talked with Myra. Here is how her day went (Note: I added a few comments in italics). _____________________________________ Arrived at 8am out of breath… Continue Reading »
Monthly Archives: July 2010
In case you aren’t aware our summers down here in SC are hot, hot, hot. In the middle of July and August it’s so hot and muggy that you can break a sweat walking to the mailbox. We have days that start out with 88 degrees and by mid-afternoon the heat index can easily reach 114 degrees.
I am attending the NACBA conference this week in Orlando. Part of being a vendor at a conference is to spend time networking with the meeting attendees. Being a quiet and somewhat reserved person (so I have been told) it is never easy for me to start up conversations with new people. So the first evening of the… Continue Reading »
With the number of customers and products we support and the changing needs of churches in the world today, development at ACS Technologies is constantly seeking better ways to do our jobs. A few years ago we began researching Agile development methodologies such as Scrum and Extreme Programming. At the time we realized we were doing something like Agile, but were… Continue Reading »
I’ve been interviewing people who use groups to accomplish ministry. I asked the clients to dream, tell me what you need for ministry. I love these conversations because, although we talk specifics, it also gives me a look into their ministries. One of the most interesting things about my position is exploring how churches are… Continue Reading »
Next week is the National Association of Church Business Administrators (NACBA) annual conference in Orlando Florida. I will be attending the conference along with some folks from our sales and customer support teams. We will be spending time in the exhibit area and also attending some of the many seminars offered. From a check of the attendee list… Continue Reading »
There was a good story on National Public Radio (my source of daily news) about Insurance companies hiring empathy trainers to get their call center representatives ready for the upcoming changes in the health care industry. With the passage of the health care reforms (as I understand it) individuals will at some point be able to change who… Continue Reading »