Thinking of canceling your subscription?

We’re sad to hear you’re thinking about canceling your subscription. Before you do, we’d like to make sure you know the various learning opportunities available. Did you know Realm has free live and self-paced training courses available in MinistrySmart? 

  • Over 6,000 Realm clients are using MinistrySmart today
  • Over 280 pieces of learning content and growing daily
  • 90+ average customer satisfaction rating on MinistrySmart courses
  • Access to beginner and advanced level training
  • 10 – 12 live webinars each month
  • Network with thousands of other users just like yourself in MinistrySmart Community
  • Enjoy the free Staff Pass Starter content or upgrade to the premium Staff Pass Pro content

If you need more personalized training, we also offer one on one training with a Ministry Consultant. From basic to advanced, from one staff to the entire staff, we have consultants who can train using your data and help answer any questions. For information about pricing, please call 800-736-7425.

Still prefer to cancel?

Canceling your subscription will deactivate your login at the end of your current billing cycle. You will no longer be able to access your account or site at that time.

Please schedule this call to discuss data and third party information (online giving, background checks etc..) that may be needed. You may view our software agreement for a more detailed information – https://legal.acst.com/realm-software-services-agreement

Cancellation FAQ’s

 If your invoice is dated the 25th, then your billing cycle runs the 25th – 24th each month.

The exit interview is to discuss your data and to make sure we understand your ministry needs. This also helps us understand what your decisions were and helps us build the best products for your ministry.

You may schedule the exit interview for any time. During that call, we help you determine a time to cancel that will allow you to transfer all of your data to your next solution. We understand that you want the best for your ministry and while our product may not work for you, we may be able to offer other options.

No, once your account is canceled you will no longer have access to the program.

We store your data in an encrypted location for 6 months before deleting.

No, Support would not have access to your data. You can have your services restored up to 6 months from your cancellation date by calling 800-736-7425.

Product
Canceling your account will deactivate your login at the end of your current billing cycle. Everything will stop functioning at that time. Your data and settings will be saved for 6 months - just in case you choose to reactivate your account during that time. CC Autopay will be required to reactivate.

Please indicate the reason for deleting your account

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