What if you could unify your communications to ensure that calls are routed directly to the person wherever they are, and your on-the-go team members could make calls on behalf of the church using the church’s phone number?
Your church likely has a network of phones that staff members use to conduct business, but ministry often happens outside your church’s walls. A care pastor making hospital or house visits to ailing congregants, a mission leader running outreach efforts within your community, or a stewardship director meeting with potential donors, for example, aren’t tied to their desks. Their work is still part of the church, yet these individuals may be running their area of ministry from their personal cell phone.
If this is your church’s setup, your boots-on-the-ground staff members may be missing calls coming into their office line, or someone has to answer and transfer a call to the staff member or leader’s cell phone. This also means your ministers on the go are making outbound calls from their personal number, risking members not recognizing them and screening their calls.
What if you could unify your communications to ensure that calls are routed directly to the person wherever they are, and your on-the-go team members could make calls on behalf of the church using the church’s phone number? It’s possible with a Higher Ground Managed IT VoIP phone system.
A VoIP system leverages a wireless network and includes desktop and mobile apps linked to a central system. This allows your church’s phone number to be used for all inbound and outbound calls and access to a central contact database. With these modern systems, you can also send and receive text messages, share files, and start or join meetings.
Another great benefit is it is all in the cloud. So, if something happens and a voicemail message needs to be changed, or a staff member gets sick, and someone is handling their calls, all of that can be handled from anywhere with internet access. If you need to change the church’s voicemail to say there will be no services due to inclement weather, that can be done from home while sipping coffee! Also, a VoIP system can work with wifi or cellular service, so if a staff member is on their cellular device and do not have access to wifi, they can still make and receive calls.
With a VoIP system, your pastors and leaders can easily find and call or text members or other staff when they are out and about, your administrative assistant doesn’t have to worry about missing or transferring a call, and you’re protected from an outage halting your communications. And more importantly, you reduce the risk of a missed connection between your congregants and important members of your staff.
Whitney joined ACS Technologies in 2017 and is a Senior Product Marketing Manager in the market department. Before ACST, Whitney worked at Blackbaud for 11 years in various roles focusing on churches and other non-profits.