covid-19 update

Dearest Ministry Partners,

The coronavirus (COVID-19) pandemic is impacting our world in unprecedented ways. For ACS Technologies, this means prioritizing our focus even more on what matters the most to us: The Church.

We are working diligently to do whatever it takes to serve you as best as you deserve. All we do here is guided by one simple but profound principle: to be good and faithful servants to the Lord, to our teams, and to the Church.

In an abundance of caution, many of our team members are working remotely or have spread out across our campuses to help follow CDC and WHO directives to limit contact with others. We are also taking additional precautions to monitor the health and wellbeing of our team members each time they enter one of our facilities to ensure the safety of all.

Please know that, while we are taking extra steps to protect our team, we are doing everything we can to guarantee you will have no interruption in support or product service. The key people, processes, and equipment that you rely on all have planned or built-in redundancies for an extra layer of dependability and security for your peace of mind. We have proactive plans set in motion to ensure you are taken care of 24/7 and our systems are 100% operational.

Support & Help

The rapid response and excellent service that you’re accustomed to receiving from our support team are unchanged. We still answer most calls in under 1 minute. We are standing by and ready to help with any issues you may have. Please call 1-800-669-2509.

Product Updates & Releases

Whether you use Realm, PDS, ACS or any of our other solutions such as eGiving or our daycare software, please know all our updates and releases are still on schedule. We are moving forward with all diligence on new updates to existing features and the development of new features that will enhance the value you enjoy with our products.

Product Speed

We know that the benefits of our software are growing in value as churches discover what works best to keep their congregations informed and connected in these unprecedented times. As the usage increases, we are taking extra steps to ensure that all systems are running quickly and smoothly to eliminate any added frustration and keep your church moving forward.

Meeting Urgent Needs

We want you to have the tools you need to continue the work that needs to get done during this pandemic, enabling you to communicate and engage even more. So we’re offering free and discounted church management software, online giving, consulting, training, and day-to-day support to help you in every way we can. Every church is different and every need is too, so call and let us understand what you are trying to do so we can help. Please call 1-800-736-7425 or email solutions@acst.com.

Free Resources

Every facet of your ministry is feeling the effects of this COVID-19 crisis, so we’re creating resources specifically to help your church stay connected, serve each other’s needs, and support your community when you’re unable to gather in person. We believe that your Church can thrive and make a real life-changing difference in people’s lives now more than ever as they struggle in sickness and fear. We’re trying to do everything we can to give you the advice, ideas, and expertise you need to keep going and keep being the light on the hill that the world needs so much right now. Please visit ministry.acst.com.

We are praying for you as you continue to serve your congregants and parishioners all the while protecting yourselves and your communities, and we are here to walk alongside you through it all. You can always count on us to do what is right for you and your ministry.

If you have any questions, please just call or email us; we’re ready to help in any way.

We are standing with you and continue to pray for the blessing of health for everyone at your church and in your community. On behalf of the board of directors and owners and our whole team,

 

Marvin Owen
Owner & President Emeritus

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