Privacy Policy

Collection and Use of Personal Information

This policy describes the information ACST collects, and the circumstances that we might use or disclose that information. We hope this Privacy Policy gives you a better, more transparent understanding of our business practices. ACST is committed to protecting of our Customers’ data.

ACST will use our Customer’s information for the reasons it was provided to us, or for reasons that are otherwise allowed by law. For example, we use it to:

• place and process orders,
• process payments, and
• perform accounting related tasks for billing or credit checks.

We collect financial data from our Customers and their Guests. You may provide financial information so that we can extend credit to you or sell our Services to you. Your financial data is only used to process transactions and evaluate your credit. As a normal business practice, we review our Customers’ credit periodically — as long as an account is active. We also report Customer account status and payment history to various credit reporting agencies.

We also gather anonymous statistics when you watch videos hosted by a third-party. We like to know when you stopped watching or if we successfully kept you engaged. This information helps us create better videos for you.

Cookies and Other Technical Information

We use cookies on our Web-based Services and Websites to collect general and personal data from Customers, Guests, and Visitors. Cookies allow us to secure and confirm your identity when you log into our software or visit our websites. They make a record of your activity and help you remember your Internet preferences.

ACST also employs tracking pixels (also known as web beacons) on our Websites to track Visitor activity. Tracking pixels can tell us what kind of operating system or mobile device, which browser you use, your IP address and other information we use to enhance your experience.

Third-party cookies

When using our Web-based Services or Websites, you may watch embedded videos, visit another website to complete a survey, or make a payment with a third-party payment processor. These websites may use their own cookies to collect information about your behavior online, demographics, or personalize marketing. ACST does not have control over the placement or use of cookies by third-party websites. Please remember, cookies have been added to improve your experience. If you choose to disable cookies in your browser, you may not have the best experience.

• General data includes the operating system and IP address you used to gain access to the ACST Website, the pages you viewed, as well as which browser and version were used.
• Examples of personal data include your name, Site number, identification number, mailing address, email address, and other personal characteristics or attributes that identify you.

If you use any of our Services that uses third-party solutions, you are also bound by their Terms. For more information about third-parties we use, visit Third-Parties.

Transport or Deletion of Data

Customer data (meaning the organization’s data) belongs to the Customer. ACST does not own the data, but serves as custodian. If a Customer requests to cancel their account, their data may be permanently deleted from our servers. Customers should remove and safeguard all of their organization’s data, before requesting to delete their account. If this doesn’t happen, further access to the Customer’s account may not be possible. We will also disconnect any connection we had established to your account information and delete all account credentials.

With that said, some portions of Customer data, including aggregate data related to analytical research, benchmarking, and performance tracking (among others) may remain on our servers on a backup server or in media indefinitely. For information about how we backup, recover, or restore our Services, visit our Data Security FAQ.

Use of Aggregate Data

ACST may compile or aggregate information that is not personally identifiable to our Visitors, Customers, and/or Guests, meaning that it won’t contain any Personally Identifiable Information (“PII”), or be capable of identifying any one person. The intent of this larger, de-identified dataset is to have representative demographic, statistical data. Such data may be used by ACST and our third-party providers to conduct certain analytical research, marketing, performance tracking and benchmarking. We may publish summary or aggregate results relating to metrics constructed from such data and distribute or license such de-identified, aggregated data for various purposes, provided that all underlying identities are protected.

Do Not Track

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. Therefore, please be advised that third-party web analytics companies may collect information about your online activities over time and across our website and other online properties.

Special Data Requirements

If any Customer has special requirements regarding data transport or deletion, please send us a written request to the address provided at the end of this page. Upon consideration, we may be able to accommodate your needs, however an additional charge may be warranted.

Specifically to our Canadian Customers who must meet national data standards, our products will help you comply with relevant privacy laws.

Your Account, Password, and Security

We use CAPTCHA technology to keep our Customers’ experience with our Web-based Services secure from bots, spam, and abuse. If a Customer opens an account or a site while using our Websites and/or Services, they’ll create a login with a user ID and password to register or sign in. If the Customer (e.g. the church or organization) assigns an account and login to a Guest, the administrator of the organization may be able to disable the login, and other terms may apply.

• When using our Websites and/or Services, you agree to provide true, accurate, current, complete registration information about yourself, and keep that information updated. If we suspect that you are providing false information, we reserve the right to suspend or terminate your account or site.
• By creating an account or site, you agree to receive all required notices electronically, to the email address you indicated. If the email address we have on file for you is no longer valid or used, it is your responsibility to update us with the correct email address.
• You also agree to close your account or site at the end of each session and notify the administrator of any unauthorized use of your login or any other security breach. We cannot and will not be liable for any loss or damage arising from your failure to comply..

Protecting the confidentiality of your login is very important to us. While password criteria may differ among our Services, ACST requires the use of “strong passwords” with strict criteria in place to prevent others from guessing your password.

• You are responsible for maintaining the confidentiality of your account or site and all activities that occur under your login. We recommend that you change your password periodically.
• You may not share your login with any third-party. If you believe that your login has been stolen or is known to others, you must change your password immediately. We are not responsible if someone else accesses your account or site through information they have obtained from you.

Communication and Communication Preferences

Customers are responsible for making sure ACST has the correct contact information to reach you. We reserve the right to contact you about updates or changes regarding your account and/or Services, and to advise you about events that may affect your Services. If you need to change your communication preferences with us, please call Support at 1-800-669-2509. We’ll need to know your name, email address, Site number, and the details of your request.

Email Communications

From time to time, we’ll email promotional announcements, program updates, and software launch information to our Customers. To stop receiving promotional announcements, Customers may opt-out at the bottom of each email at any time. This opt-out option applies to promotional communications only.

Additionally, some of our Services may send system emails to Guests when the Customer who invited them uses our Services. In Realm for example, admins and group leaders can email congregants (who are considered Guests here) or change privacy settings for them. Making these changes generates email to those Guests from Amazon Web Services (“AWS”), a secure cloud services platform. As a security measure, the Guest information provided is not linked to any personal information that can identify any individual.

In-product Communications

ACST uses a third-party software to help communicate important information to you through some of our Services. With this software, we can tell you about all of the latest product enhancements, inform you about changes in the software industry that may affect your experience, or remind you about a deadline. We can ask for feedback about new features or answer questions you may have. We’ll always give you a way to opt-out of this communication, and we won’t interrupt your valuable time to try to sell you anything.

As mentioned earlier, some of our Services allow Visitors, Customers, and Guests to communicate with each other in a secure, online environment via chat, messaging, email, or by sharing posts and events.

Blogs and Other Forums

If you’ve ever posted comments, blogged, or tweeted anything referencing ACST, our Websites, or Services – any information you provided can be read, collected or used to send you unsolicited messages. While some of these forums may be hosted by us, by our Customers, or by a third-party service provider on our behalf, ACST is not responsible, or liable to any Customer or third-party, for the substance or accuracy of any information or material posted.

Children’s Online Privacy Protection Act (COPPA)

ACST is committed to the safe protection of your children online and we adhere to the COPPA Act to the best of our ability. Our Websites and web-based Services are intended to be used by churches, schools, and organizations to manage administrative duties in a professional manner. They are not intended for, and should not be used by, anyone under the age of 13.

We are not responsible for the way Customers or their Guests choose to use our Services, nor are we responsible for their Content. Anytime you use our Websites or Services, you represent that you are at least 13 years old. Customers must ensure that their Guests are over 13 years old. It is the responsibility of each Customer (church, school, or organization) to inform their Guests (parents and legal guardians) when or if any child’s data is obtained for their use and to honor any opt-out requests.

Updates to Privacy Policy

We update this Privacy Policy when necessary, and it’s your responsibility to check this page periodically. We will always note the date it was last revised at the top of the policy. Changes take effect immediately upon posting. When this policy changes significantly, we will make reasonable efforts to notify our Customers of those changes.

Thank you for reading our Privacy Policy, ACST respects your privacy.