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Some Friday Humor

Marvin Owen March 4, 2011

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On Friday afternoons, the pace of work slows down at ACS Technologies as it does in most offices.  I like to spend the down time reading up on blogs and industry group forums.  I came across this humorous article on “seminar talk” and I adapted the concept to “support talk”.  As you read this, remember that it is Friday afternoon and we all need to laugh little.

Support Talk

When a support person says: Can I put you on hold while I check on that?

The support person really means: I have been talking straight for the last hour and I need a break.

When a support person says: That is a really interesting question.

The support person really means: Let me stall a few moments while I think up something to try.

When a support person says: So how is the weather in __________?

The support person really means: More stalling tactics.

When a support person says: Let me connect to your computer so I can see what is going on.

The support person really means: This will be much easier if I can see the computer and stop talking with you.

When a support person says: I will need to check with the programming group on that.

The support person really means: I do not have an answer and I am hoping someone else does.

When a support person says: Hmmm…

The support person really means: I do not have a clue but I need to say something.

When a support person says: Is there anything else I can help you with?

The support person really means: Please, please don’t ask me anything else, it’s time for lunch.

Have a good weekend.

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