- Be on the lookout for small, suspicious amounts from unknown contributors. Your merchant provider may also alert you if there has been an unusuallyhigh number of failed attempts to donate to your site.
- We encourage you to refund the cardholder the money that was given to your organization.
- Ask your merchant provider if they offer and can enable the Address Verification Service (“AVS”) feature for your site. An AVS check compares the address used in the transaction with the cardholder’s address. A complete AVS match generally indicates that the transaction is valid.
|The AVS check should reduce the occurrence of fraud; however, it may also reject legitimate attempts to give if the cardholder has moved or is visiting your site from a new location.|
- Be vigilant about reviewing entries on your card statement.
- Take the time to report any questionable entry as suspected fraudulent activity – especially if you don’t recognize the vendor. Most likely, you’ll be issued a new card and your old card number will be unusable for hackers to exploit.
- If the online giving site has not refunded the money that was fraudulently donated on your behalf, we encourage you to request a refund from them. Your credit card company or bank may also agree to help you with this if you ask.