Preferred Client Program
Over 80% of ACS clients are enrolled in this program, a clear testimony to the value and services it provides.
The Preferred Client Program offers more than traditional software support programs. Not only do enrolled clients receive unlimited, toll-free support, they will receive software upgrades, special services, discounts, plus many more helpful resources.
- Free Software Upgrades
- Unlimited Toll-free Support
- 24/7 Access to Full Online Knowledge Base
- Special Services
- Exclusive Discounts
"In our seven years of experience in using ACS, I have appreciated the company’s attention – they always want to know how they can make things better. If I need anything, I know I can call.”
— LouAnn, Manchester, MO
You’ll always have our latest software.
Although numerous technology changes have occurred since those early years, our focus on serving the faith-based community has remained the same. As a result, we have established a software development and support foundation that is second to none. On a consistent basis we have kept our staff within reach of yours to listen and understand your needs, and we have equally advanced our support infrastructure in conjunction with our technological developments. Today, we provide the most comprehensive assortment of solutions in our industry and have developed a reputation of leadership in both service and technology.
- Regularly receive software upgrades as new versions become available
- Our development staff stays current with important regulatory changes affecting your organization like FASB, Postal requirements, and various IRS updates
- No additional costs for software upgrade materials such as CDs, packing materials, and standard postage
- Payroll tax table updates are available for download via our Client Portal website
- Downloadable revisions from the ACS Client Portal
- Web-based products upgraded automatically on regular basis; No software to install
We’re your lifeline when you need help.
Your enrollment in the Preferred Client Program means you will be gaining access to hundreds of people dedicated towards helping your organization get the job done. We have multiple development groups, testing teams, and product managers working from your feedback to bring new software to you on a regular basis. We have a well-trained team of support representatives available to take your support calls and help answer questions. Plus, our knowledgeable accounting, hardware, networking, data, and mailing expertise is only a toll-free phone call away. To put it in perspective, our support department alone is larger than the entire staff of the next closest competitor. We are staffed to help.
- Unlimited toll-free telephone support open from 9 am until 8 pm Monday -Thursday, and from 9 am until 6 pm on Fridays Eastern Time*
- Quick issue resolution by experienced, courteous support representatives and individualized case history tracking
- 24/7 online access to knowledge base, tips & tricks, and self-service support on the Client Portal
- Live online chat with support representatives during standard operating hours
- Support via email is available during standard operating hours
- Remote assistance service, using a Web-based desktop streaming application to communicate between your computer and ACS representatives
- Web-based self-service support ticket entry
*Unlimited means we do not limit the amount of time or the number of contacts made to support each month.
- Get a free Web site strategy assessment
- Get exclusive Preferred Client offers and special announcements
- View online tracking of shipments
- Manage your account online with the Web-based client profile management tool
- Stay up-to-date with our monthly email newsletter containing helpful information for your ministry
- Free online self-paced training courses
- Attend our annual Ideas to Impact Conference for less
- Be the first to receive additional special offers and promotions
- Update your website's look with special pricing on custom Extend website designs
We’re here to help you. Let’s get started.
Your organization will benefit greatly from the additional products, support, and services available through the Preferred Client Program. This multifaceted program is truly the preferred choice. Our clients remain in the Preferred Client Program to keep their software current and to receive several exclusive benefits, and we are confident you will be pleased with the program, too.
Contact ACS Technologies or your Sales Consultant today for questions regarding your enrollment status or interest in the program.