Management

Higher Ground is a Managed Service Provider (MSP). An MSP delivers IT-related services to organizations that can be used in place of IT staff or to supplement existing personnel (employees or volunteers). For some clients, we are the IT staff for them and for others we simply provide cover and backups when they need help. We serve you in whatever way you need help.

Many of our services are on a subscription-based plan where you pay a monthly fee and we handle the work. This model creates a predictable budget line-item without guessing how many hours of service you will need each month.

A typical management agreement would include 

• Help Desk Support
•  Network Monitoring
• Patch Management
• Antivirus
• Backup & Disaster Recovery

With modern tools and technology, this can all be accomplished remotely without an onsite technician.