Stop, you’re moving too fast!
Do you ever feel the need to slow down with technology and change? I even work in software, and I often feel overwhelmed. As soon as I… Read More »Stop, you’re moving too fast!
The Voice of the Customer
There are over 60 people involved in product development at ACS Technologies. Included in this group are the design analyst, programmers, testers, and technical writers. … Read More »The Voice of the Customer
Day in the Life of a Support Rep – Part 2
Two weeks ago we shared a journal of the morning activity of Myra in our customer support department. She took ten support calls before lunch… Read More »Day in the Life of a Support Rep – Part 2
Group Leaders
I’ve been interviewing people who use groups to accomplish ministry. I asked the clients to dream, tell me what you need for ministry. I love… Read More »Group Leaders
“I understand your frustration…”
There was a good story on National Public Radio (my source of daily news) about Insurance companies hiring empathy trainers to get their call center representatives ready… Read More »“I understand your frustration…”
The Way We Communicate Has Changed
I recently took my son to the Children’s Museum in Waco, Texas, while there visiting my sister. It is an incredible museum full of all… Read More »The Way We Communicate Has Changed
Love is just a word until someone comes along and gives it meaning
I stumbled onto this quote today. HMMM, it’s really true. We are such social beings. I think this quote could be used for all kinds… Read More »Love is just a word until someone comes along and gives it meaning
RDC – The Rest of the Story…
Do you remember Paul Harvey? I can still close my eyes and think of driving in the car with my Dad listening to him on… Read More »RDC – The Rest of the Story…
Idol Gives Back – Through Text Donations
I’ll admit it, I’m an Idol Addict. Sure, there is the fascination of the girl next door makeovers and wondering just what Simon will say. … Read More »Idol Gives Back – Through Text Donations
Webinars – A Great Way to Share Information
I’m amazed by video web technology. Due to it’s power, my parents who live in Texas were able to see my son take early steps,… Read More »Webinars – A Great Way to Share Information
Remote Deposit Capture
I am a little bit of a Type A personality. I love efficiency and organization. It makes me happy. I am not a fan of… Read More »Remote Deposit Capture
You Can Go Home Again
The phrase “church home” is often used in different communication. I had never really thought about this, but that phrase really hit home for me… Read More »You Can Go Home Again